The Specialist, Process Modernization supports modernization initiatives within the CCE portfolio by facilitating the assessment, redesign and improvement of operational processes, with department leads accountable for defining and owning the end-state solution. This role diagnoses workflow inefficiencies, documents current and future-state processes and facilitates structured solution design to help teams achieve measurable operational improvements. Under advice of Senior Consultant (AI Lead Consultant), this role will provide recommendations on how processes can be streamlined before digitization and that technology addresses validated business needs rather than automating existing constraints. The role exercises independent judgment in recommending approaches, building supporting tools and structuring implementation plans, while collaborating with Information Technology and Services (ITS), including the Senior Consultant (AI Lead Consultant), to align with CIHI’s enterprise AI roadmap, responsible AI principles, privacy requirements, security standards and governance frameworks. This is an individual contributor role focused on enabling sustainable, compliant and measurable improvements through facilitation, documentation, tool development and structured change support.
Job number: J0326-0970
Job title: Specialist, Process Modernization
Job Type: Contract
Location: Ottawa, Toronto, Ontario, Canada
Number of positions: 1
Contract Duration: Until March 2027
Date posted: April 7, 2026
Closing date: April 20, 2026
Compensation: $77,390.00 – $87,060.00/year
Full announcement at: Canadian Institute for Health Information (CIHI)