News Item – A little engineering, a lot of customer service: What it will take to fix COVID-19 test lineups

Michael Carter, an industrial and systems engineer who specializes in making health-care delivery run smoothly, has been advising on COVID-19 testing. He is also a professor of industrial engineering and CHE affiliate at the University of Toronto.

Full article at: CBC News (September 27: Atin Ito, CarihargaterFR24 News Queens Citizen,, Yahoo! News)

  • Professor Michael Carter featured in CBC News article on COVID-19 testing efficiency (September 28: U of T MIE News)