Professional Interests Health care resource modelling Simulation and queueing applications Process improvement Health care wait list management Scheduling Utilization management Capacity planning Mike Carter Education ProfilePresentations Graduate Teaching Employment ProfileJournal PublicationsUndergraduate Teaching HonoursConference PublicationsGraduate Research Professional ActivitiesBook and Other PublicationsUndergraduate Research Consulting ActivitiesMedia InterviewsResearch Grants and Contracts Professional Interests